Digital Voice Loggers
As business interactions and transactions have grown tremendously over the past few years, and continue to do so, it has become increasingly important to record and document interactions. Depending on the nature of your business, you will have a different use for maintaining call records. Some of the various reasons could be policy compliance, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training.
Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.
For quality and training purposes, World Phone is also equipped with an inbuilt voice logger that records all calls (as configured) to be scanned later for useful quality and performance data. Our Voice Logger pre-compresses the voice logs to lower storage requirements, and also archives earmarked or old calls. Automatic and backup management further free up administration's bandwidth to perform other activities than manually backing up all voice records. Moreover, the quality teams can also listen to voice records from the console or a web-browser (remote access) with various multimedia operations. The system currently supports mp3, VOX, ALAW and is extensible with mixer with codec plug-in support.
Features of World Phone's Advanced Voice Logging Solution
- 100% Automatic Interaction Recording on both agent and trunk side
- Multiple-Format Recording
- Multimedia Operations like rewind, forward, and replay
- Single Unified interface to search and to listen Voice Logs
- Download recorded conversations remotely via a web browser
- Compression of a voice log internally by eliminating silence, pauses or DTMF inputs
- Automatic archiving and Back-up support Low storage space alerts
- Strong security features to curb unauthorized
Our Voice Logger solution is ideal for any business that demands comprehensive functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup. Based on latest technology, the voice logger solution addresses business requirements with the highest quality standards and future growth prospects. With 100% automatic recording, coupled with complete interaction recording on both the agent, as well as the trunk side the distinguishing feature of our voice logger is its ability to internally compress a record by eliminating silence, pauses or DTMF inputs and other sections of a record that take up unnecessary space. Never have to lose a record or run out of space, our voice logger will inform when the system is low on storage for appropate action.
Multimedia operations allow rewinding, forward, and replaying the conversations for swift information retrieval. With the user-friendly CRM, one can perform all file operations with the click of a button. Searching through records by lead ID, agent, disposition, and other parameters for quick retrieval becomes easy. Businesses can integrate the voice logger with most third-party database or tool. With automatic archiving and backup support you can store your voice records efficiently on any database pre-integrated (integrated PostGreSQL) or third-party (MySQL, Oracle, DB2, Access)
Voice Logger Benefits?
Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, our Voice Logger will help you store and track important correspondence for training as well quality assessment. If you wish to ensure service quality and highest customer satisfaction, our flexible and pre-integrated solution is best for you.
Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
Ease of searching through voice records without endless maze ofmenus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.
Data back-up capability
Save all the records, or select records to be backed up regularly. Our Voice Logger will analyze the records for timely back-up without worries about losing an important piece of information.
Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records
Multiple format support
Convert the voice logs in MP3 format or conventional WAV format.
Ease of reporting and viewing
Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.
Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.