Predictive Dialer solution is an integral component of World Phone that takes care of all productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM, and multiple campaign and lead management are designed to increase your contact center productivity by automating the outbound dialing processes. With automation of most time consuming manual dialing functions usually handled by agents and supervisors, our dialer increases your talking time significantly and gives you much more control over your operations.
Our Predictive Dialer's best-of-breed technology ensures lowest dropped or abandoned calls, eliminates unproductive calls (Answering Machine Detection, busy signals, SIT tones) and manages leads and campaigns intelligently.The software learns and intelligently decides on number of calls to be initiated at any given time.With advanced scripting, you can provide your agents with the latest and customized data for optimum customer experience.
Whether it is usability perspective, round-the-clock support, innovative technology or effortless implementation under consideration, we ensure you the best solution for your business. Our world-class product is designed keeping in mind not only your present and future needs, but also your end user's experience with your organization. Let's face it - it not only makes you look good, it helps us in living up to our hard-earned reputation for service excellence.
By facilitating redundancy at multiple levels, the dialer solution eliminates the impact of single point of failure while ensuring highest up-time in the industry by provisioning of multiple telephony services simultaneously.
Rich feature set
Comprehensive dialing modes including predictive, preview, progressive, fixed-pace, agent less campaign (IVR), and manual dialing with high Answering Machine detection and sophisticated call pacing algorithms, businesses are assured of reduced agent idle time.
Increase agent productivity
World Phone offers flexible real time call pacing options, and features like same agent call back facility, conference support, live agent reassignment, and remote agent support making agents most efficient and productive.
Powerful scripting and management tools, enable agents to have up-to-date information while servicing prospects and clients. Supervision and QM - With total agent monitoring capabilities such as call conferencing, barging, snooping, call logging, churning, on-the-fly report generation, local and remote monitoring, the supervisors have a greater set of capabilities. Now, your administrator can easily manage agent and campaign centric data with a set of user-friendly tools.
Reject "Do Not Call" numbers to comply with regulatory norms and improve agent productivity. With automatic cleansing of call lists, the callers do not waste time calling DNC numbers. Our dialer ensures lowest abandon rates and least hang-ups on successful calls.
Multiple campaign management
Monitor and manage multiple campaigns with complete ease and dexterity without dedicating additional resources. Manage agents on different campaigns, and re-allocate them as campaign requirements change.